As a UX leader, my focus is on:

  • overseeing top design talent, including recruiting, operations, agile delivery, data driven analysis of usage, creation of differentiated and compelling user experiences

  • translating business objectives to design objectives

  • driving product vision and discovery through UX research and exploration

  • complementing SaaS-based implementation efforts

  • effectively partnering with other disciplines and functions

  • helping organizations stay competitive during times of technological change

Duck Creek Technologies

Creating a productive and inclusive team culture

I oversee multiple teams across UX Design and Research, Design System implementation, and Technical Communications. I've instituted a vibrant remote team culture including regular design critiques, knowledge share sessions, project review cadence, training for team members and social opportunities for dispersed remote team members.

I lead efforts around annual and quarterly planning to ensure our UX efforts meet organizational business objectives. This includes the progression of our knowledge worker and consumer-facing user experience, including Design System updates, accessibility improvements, persona-driven discovery research, and usage analytics.

Watson Talent Management

Defining a self-service experience for AI offering

I oversaw design efforts to create a self-service experience so that our customers could set up a chatbot experience for their job seekers. We created a step-by-step guided approach to branding the career site and providing content the chatbot can use to answer common questions. I coached our designers to organize the elements of the design into a backlog of epics they could work on with development in a schedule of agile iterations.

IBM Connections

Establishing a new software offering in market

When social software became commonplace in the consumer space in the mid-2000s, I led the user experience team that created IBM’s market-leading enterprise social software suite. I oversaw the creation of a set of product design briefs to communicate the product vision to our executive team and get buy-in to invest in this new initiative.

Over time, I grew the design team to include as many as 12 interaction designers, visual designers, user researchers and UI developers, spread across multiple locations. I maintained the team focus on our design and overall product priorities for multiple product releases, collaborating with management to make sure the team hit deadlines and engaged effectively with other disciplines.